Overview
Concierge – Volkswagen – Al Nabooda Automobiles Jobs in Dubai, United Arab Emirates at AL Nabooda Automobiles LLC.
Title: Concierge – Volkswagen – Al Nabooda Automobiles
Company: AL Nabooda Automobiles LLC.
Location: Dubai, United Arab Emirates
Join Our Team as a Concierge!
“Are you a friendly and organized professional with a passion for automobiles and exceptional customer service skills? Do you thrive in a fast-paced environment and enjoy creating positive first impressions? If so, we’d love to have you join our team as a Concierge!”
About us
Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
What You’ll Do:
To be the first point of contact for customers, ensure that customers are greeted in a courteous and efficient manner and directed to a sales consultant or service advisor. To be the customer champion and deliver exceptional customer service by ensuring a seamless experience for the customer.
Customer Focus
Greet all customers as they enter the showroom, establish if they require the Sales or Service Department, take details, offer refreshment, if a Sales enquiry provide an initial introduction to the vehicle until customer is ready to speak to a sales consultant, introduce customer to sales consultant, if sales consultant not available continuously communicate with customer to ensure they are aware of the situation. If service enquiry/booking to personally introduce them to a Service Advisor.
Document any complaints from customers; advise the Assistant Sales Manager / Sales Manager.
Operational
Co-ordinate with the Sales Consultant regarding any customer complaints.
Check that all display cars are kept clean and that each has a spec sheet present, report any discrepancies to Asst Sales Manager.
Provide administrative support to the Sales Support Executives and Receptionists when there are no customers requiring assistance.
Attend regular staff meetings using them as a basis for the communication of any ideas for improvement in processes or cost savings.
Personal Development
Maintain and develop own skills and technical knowledge through a development plan agreed with the line manager.
Attend an annual appraisal in line with the company policy and procedures.
Why Join Us?
Competitive salary with performance-based bonuses.
Comprehensive benefits package including health insurance and more.
Opportunities for professional development and career advancement.
A vibrant company culture that values teamwork and innovation.
What you will need
Bachelors degree or equivalent
UAE/Middle East Automobile experience
