Overview
Concierge Agent Jobs in Abu Dhabi, UAE/Dubai at Mandarin Oriental
About the Job
Based at Emirates Palace Mandarin Oriental, Abu Dhabi within the Concierge Department, the Concierge Agent is responsible for handling guest requests in a friendly and caring manner and to handle messages, mail and parcels addressed to our guests and staff, following hotel procedures and our service standards in order to ensure guest satisfaction. The Concierge Agent reports to the Assistant Chief Concierge.
Responsibilities
- Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making reservations for tours, restaurants or transportation, providing directions, confirming flights, etc. If needed, refer requests to relevant staff to ensure customer satisfaction.
- Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest to be able to answer guest requests and questions.
- Keep records, deliver and distribute all incoming and outgoing mail, faxes, messages and parcels addressed to current or future guests and hotel staff according to hotel procedures.
- Store guest luggage in the luggage storage room upon request; handle all luggage with care.
- Sell stamps for postcards and letters.
- Maintain cleanliness and tidiness of the desk area and replenish counters with brochures, magazines, city maps for guest availability.
- During Business Center closing time, send fax for guests.
- Perform any other duties, which may be assigned to you from time to time as directed by your supervisor or manager.
What We Expect From You
- High school diploma or suitable equivalent.
- Previous experience in the same role in a luxury hotel is preferred; resort experience will be a plus.
- Well‑groomed, professional appearance.
- Outstanding verbal and written communication.
- Physically agile, and able to stand for extended periods.
Our Commitment to You
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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Title: Concierge Agent
Company: Mandarin Oriental
Location: Abu Dhabi, UAE/Dubai
Category: