Overview
Concierge Agent Jobs in Riyadh, Saudi Arabia at Accor Hotels
Company Description
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel’s commitment to personalized attention ensures that each guest’s stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strongrecognitionfor your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable andimpactfulexperiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.
KEY ROLES & RESPONSIBILITIES
Assist guests with all inquiries, both hotel and non-hotel related
Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with Airport Concierge
Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting andrecreational facilities, banks, consulates, transport systems and special events
Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards
Consult Log Book for information/requests left by outgoing shift
Manage incoming guest mail, messages, facsimiles and special deliveries
Manage all transportation requests
Manage outgoing guest mail, courier services and parcel postage as requested by guests
Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
Receive telephone calls and take messages for guests who are out
Conduct all of the above in accordance with the hotel’s policy, while adhering to Sofitel Behavioural Standards
Qualifications
Good English language verbalcommunication skills
Ability to work cohesively with co-workers and managers as part of a team
Ability to be attentive toguest needs, remaining calm and courteous at all times
Ability to promote positive relations with hotel residents and patrons
Ability to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
Secondary/High Schooleducation
EXPERIENCE
Minimum two years ‘experience as a Concierge or in a related positi…
Title: Concierge Agent
Company: Accor Hotels
Location: Riyadh, Saudi Arabia
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk
