Overview
Community Manager Jobs in Cairo, Egypt at Wadi Degla Developments
Title: Community Manager
Company: Wadi Degla Developments
Location: Cairo, Egypt
Are you passionate about creating vibrant and well-managed residential communities? Do you thrive in a customer-centric role where you can make a meaningful impact on residents’ experiences?Wadi Degla Developmentsis looking for aCommunity Managerto oversee and enhance the residential community experience at ourNorth Coast and Cairoprojects. (Two Vacancies)
Job Purpose:
As aCommunity Manager, you will be responsible for managing post-handover client relations, ensuring smooth operations, handling customer inquiries, and fostering a strong sense of community within the residential project. You will lead a dedicated team to maintain high service standards, enhance customer satisfaction, and ensure the community operates efficiently and profitably.
Key Responsibilities:
Resident & Community Engagement:
Act as the main point of contact for homeowners and residents, addressing their needs, inquiries, and concerns.
Ensure timely handling of all customer service requests, inquiries, and complaints while maintaining service quality standards.
Foster a strong sense of community by organizing events, giveaways, and resident engagement activities.
Community Operations & Facility Management:
Oversee the daily operations of the project, ensuring service quality, adherence to community regulations, and compliance with established KPIs.
Conduct regular site inspections to monitor the community’s aesthetics, safety, and overall experience, ensuring all maintenance and enhancement needs are identified and addressed.
Manage the rules, policies, and procedures related to community operations, property modifications, and resident violations.
Supervise the access control system and security protocols to ensure a safe and well-maintained community.
Revenue & Financial Management:
Handle and ensure the collection of maintenance fees, utilities, private garden upkeep fees, and other service charges.
Monitor and manage any outstanding fees, taking necessary actions to ensure timely payments.
Collaboration & Coordination:
Work closely with cross-functional teams (facilities management, security, legal, finance, customer service, and marketing) to address resident concerns and enhance community standards.
Coordinate with the legal team regarding resident disputes, compliance issues, and policy enforcement.
Enhancing the Community Experience:
Oversee community upgrades and enhancements, including landscaping, signage, infrastructure maintenance, and resident-requested modifications.
Ensure all community guidelines align with the project’s design standards and resident expectations.
Maintain and regularly update resident databases and community records on the system.
Requirements:
Education:
Bachelor’s degree in Business Administration, Hospitality, Real Estate Management, or a related field.
Experience:
5-7 years in community management, customer relations, or real estate operations. Prior experience in managing residential compounds or hospitality projects is a plus.
Key Skills & Competencies:
Excellent customer service and communication skills
Strong leadership and team management abilities
Problem-solving and decision-making skills
Ability to handle conflicts and resolve resident disputes professionally
Strong organizational and planning capabilities
Proficiency in Microsoft Office & CRM systems
