Overview
Community Management Supervisor (Hospitality Background) Jobs in Abu Dhabi Emirate, United Arab Emirates at Asteco
Title: Community Management Supervisor (Hospitality Background)
Company: Asteco
Location: Abu Dhabi Emirate, United Arab Emirates
Job Details
- Title: Community Supervisor
- Reports To: Community Manager / Community Assistant Manager
- Division: Districts & Communities
- Department: Community Management
- Location: On-site – Community
Job Purpose
The Community Supervisor is responsible for supervising and managing the operational aspects of the community, including Facilities Management, Customer Management, Financial Management, special projects, and community enhancement initiatives.
Roles & Responsibilities
Operations
- Conduct regular inspections and take necessary action to address HSE-related issues.
- Highlight concerns to service providers through formal reports and CAFM systems.
- Maintain an up-to-date community action tracker and ensure proper follow-up on action items.
- Coordinate with security, issue Notices of Violation, and resolve community-related service requests.
- Organize and conduct joint inspections with service providers to evaluate performance and service standards.
- Maintain up-to-date knowledge of Facilities Management contract deliverables.
- Verify work completion on-site before approving completion reports.
- Identify and implement operational improvements to enhance efficiency and community management.
Customer, Resident & Owner Relations
- Monitor and manage customer requests, complaints, service requests, emails, calls, and portal inquiries.
- Draft and respond to customer communications in a timely manner.
- Attend to walk-in residents and customers.
- Ensure compliance with community rules and regulations through the violation management process.
- Identify opportunities to improve community living standards and resident satisfaction.
- Communicate planned maintenance activities, emergency works, and service disruptions to residents.
- Maintain accurate tenant records and update community portal information.
- Support and participate in community engagement events.
- Prepare for and attend Board Meetings and Annual General Assemblies.
Financial & Administrative Responsibilities
- Review financial statements with the Community Manager.
- Support service charge budget preparation and recommend necessary amendments.
- Apply legal provisions related to service charge collection where applicable.
- Maintain all community management forms and records.
- Prepare and load financial budgets for the issuance of service charge invoices.
- Process requests for advertisements and flyer distribution within the community.
- Assist with tendering processes for services required by the Owners' Association.
Qualifications
- Bachelor’s Degree.
- Basic Community Management certification from a recognized institute is desirable.
Experience & Skills
- Minimum 2 years of experience in a similar role within an Owners' Association or Property Management company, or 3 years in hotel front-office roles.
- Proven track record in customer service and stakeholder management.
- Ability to manage pressure and perform effectively in a demanding environment.
- Fluent in written and spoken English; Arabic is preferred.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Excellent time management and a proactive approach to work.