Community Liaison Officer-UAEN

The Community Ambassador is responsible for representing NMC within local Emirati communities by organising

and hosting informal, health-focused community engagements. The role builds awareness of NMC services,

facilitates connections between community members and NMC physicians, and promotes healthcare education

through trusted, relationship-driven interactions.

Working remotely and flexibly, the Community Ambassador acts as a bridge between NMC and the community—

supporting brand visibility, patient engagement, and business growth while contributing to Emiratisation and

community wellbeing.

Community Engagement & Relationship Building

• Act as a trusted NMC brand representative within local Emirati communities

• Build and maintain strong relationships with community members, families, and social networks

• Promote awareness of NMC services through authentic, community-driven engagement

Event Planning & Hosting

• Organise and host small-scale community gatherings (e.g. coffee mornings, women’s health sessions,

mom-and-toddler events)

• Coordinate event logistics including venue arrangements, attendee outreach, and scheduling

• Ensure events are culturally appropriate, engaging, and aligned with NMC brand standards

Coordination with Clinical Teams

· Liaise with NMC physicians and internal teams to support themed health education sessions

· Assist in scheduling and facilitating physician-led discussions (OBGYN, dermatology, family medicine, mental health, etc.)

· Ensure smooth delivery of sessions and positive participant experience

Brand Promotion & Awareness

· Promote NMC services, specialties, and physicians in a non-commercial, trust-based manner

· Share key NMC messages organically within personal and professional networks

· Support grassroots brand visibility in target communities

Patient & Business Referral Support

· Encourage and facilitate appropriate referrals to NMC hospitals and clinics

· Help translate community interest into service enquiries and appointments

· Capture basic feedback and insights from community interactions to support service improvement

Reporting & Feedback

· Maintain simple records of events, attendance, and engagement outcomes

· Share feedback, insights, and community trends with line manager / program lead

· Contribute to the continuous improvement of the ambassador program Learning & Development

· Participate in provided training related to:

o Marketing and brand representation

o Community engagement

o Business development basics

o Social media and communication skills

· Apply learned skills to enhance role effectiveness and personal development

Compliance & Governance

· Adhere to NMC policies, brand guidelines, and confidentiality requirements

· Ensure ethical promotion of healthcare services in line with regulatory standards

• UAE National (UAEN)

• Minimum High School Certificate or equivalent

• Diploma or Bachelor’s degree in Business, Marketing, Communications, Social Sciences, Healthcare, or a

related field is an advantage but not mandatory