Overview

Commercial Director Jobs in Jeddah, Makkah, Saudi Arabia at Confidential Careers

Title: Commercial Director

Company: Confidential Careers

Location: Jeddah, Makkah, Saudi Arabia

We are seeking an experienced Commercial Director that Led the company's commercial and operational performance by ensuring full integration between marketing, sales, operations, and accounts to achieve approved company targets. The role owns the complete sales cycle from the launch of the marketing campaign through booking, contracting, handover, and collection and is accountable for monitoring and correcting any deviations that affect results.

Scope of the Role

  • End-to-end ownership of the commercial value chain: campaign → lead → booking → sale → collection → final unit handover.
  • Cross-functional authority over sales, marketing, and operations to guarantee alignment with the approved business plan and budget.
  • Accountability for the company's approved KPI scorecard (Balanced Scorecard methodology across Financial, Customers, Internal Processes, and Learning & Growth dimensions).

Key Responsibilities

A. Sales Leadership (Financial Dimension)

  1. Achieve the company's approved sales and revenue targets for the period, and drive the commercial, sales, and collection results assigned to the role.
  2. Deliver the approved profit margin through financial discipline, cost efficiency, and profitability management against the approved plan and budget.
  3. Set sales strategies, pricing frameworks, and incentive schemes per project/sector, and cascade targets to sales teams.
  4. Lead sales forecasting, pipeline reviews, and corrective action plans when performance deviates from plan.

B. Marketing Leadership

  1. Direct the marketing strategy and approve campaign plans, budgets, and channels for all projects and sectors.
  2. Ensure marketing campaigns are fully integrated with sales capacity and inventory availability, with clear lead-to-sale conversion targets.
  3. Oversee brand positioning, digital marketing performance, and cost-per-lead / cost-per-sale efficiency.
  4. Monitor market trends, competitor activity, and developer requirements to adjust the commercial offering.

C. Customer Experience (Customers Dimension)

  1. Own customer satisfaction across the full customer journey — from advertisement publication to final unit handover — and ensure agreed satisfaction levels are achieved.
  2. Ensure customer complaints that affect sales are resolved within the approved timeframes, with root-cause analysis to prevent recurrence.
  3. Establish service standards and experience checkpoints at every stage of the journey (inquiry, viewing, booking, contracting, collection, handover).

D. Operations & Internal Processes (Internal Processes Dimension)

  1. Drive the automation of priority processes in line with the annual automation plan, converting manual execution to automated workflows per the approved plan.
  2. Close stalled sales and collection cases within the approved period, and manage escalation paths for at-risk deals.
  3. Standardize operating procedures across sales, marketing, and collections, and ensure CRM data quality and reporting discipline.
  4. Monitor deviations affecting results and lead corrective/preventive actions with the relevant departments.

E. People & Capability Development (Learning & Growth Dimension)

  1. Reduce new-employee turnover during the first year through structured onboarding, coaching, and performance management, in line with the approved target.
  2. Deliver leadership development programs for managers of subordinate departments, and apply learning and improvement outcomes in daily operations.
  3. Build a high-performance commercial culture with clear accountability, regular performance reviews, and succession planning.

F. Governance & Reporting

  1. Report commercial performance to the CEO/Board against the approved scorecard, including targets, actuals, and verified data sources.
  2. Ensure KPIs are approved before data collection, and that measurement begins only after targets, verifiers, and the official verification guide are completed.
  3. Ensure compliance with company policies, regulatory requirements, and developer agreements.

5. Qualifications & Experience

  • Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
  • 10–15 years of progressive experience in real estate sales/marketing, with at least 5 years in a senior commercial leadership role.
  • Proven track record of achieving large-scale sales targets and managing full sales cycles (campaign to collection).
  • Strong experience with CRM systems, sales automation, and performance management frameworks (BSC/KPIs).
  • Deep knowledge of the local real estate market, developer ecosystem, and regulatory environment.
  • Fluency in Arabic and English.

6. Core Competencies

  • Commercial acumen and P&L ownership
  • Strategic planning and execution discipline
  • Cross-functional leadership and integration (sales–marketing–operations–finance)
  • Customer-centric mindset and complaint resolution
  • Data-driven decision-making and deviation management
  • People development, coaching, and retention
  • Negotiation and stakeholder management

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.