Overview
Collection Specialist Jobs in Jeddah, Saudi Arabia at KONE Nederland
Collection Specialist
Location:
Jeddah
Time Type:
Full time
Posted On:
Vandaag
Job Requisition : R0646461
Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
It’s time to make a move. Join our flow.
We have an exciting opportunity for an experienced Collections Specialist within the Finance team to be based in Jeddah, Saudi Arabia.
This position is responsible for:
Managing customer accounts receivables.
Routinely contacting customers on open account balances to obtain prompt payment, improve cash flow, and ensure customer satisfaction.
Coordinating BPO and retained organization for credit management, collection, and dispute management processes.
Resolving and supporting complicated collection cases.
Performing dispute root cause analysis and corrective actions from an end-to-end perspective.
Conducting the first collection contact physically, depending on local requirements.
Handling transactional tasks for accounts retained in FL responsibility.
Routing dispute management for agreed retained accounts.
Recording invoice disputes into the collection and dispute management solution as they arise.
Initiating and following the dispute management workflow by dispatching recorded disputes to the relevant business responsible people for resolution.
Applying collection strategy for agreed retained accounts.
Conducting structured collection calls towards customers.
Requesting promises to pay from customers and recording the given promises.
Coordinating with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.
Minimum Requirements:
Bachelor’s degree in Accounting.
Minimum 2 years of experience in the collection field.
Native Arabic speaker with excellent communication skills in English (both written and verbal).
Excellent communication, negotiation, and customer handling skills.
Experience with SAP.
Proficiency in Microsoft Office, particularly Excel.
Strong problem-solving and analytical skills.
Strong interpersonal skills for handling sensitive customer interactions.
High attention to detail and ability to work under pressure to meet deadlines.
At KONE, we believe that our employees are the key to success. We take pride in the employment conditions we offer, which contribute to the engagement and motivation of our employees. We have an open and informal culture where employees work together with respect for one another, striving to achieve the best results. This helps us make KONE a ‘great place to work’.
We support personal growth and offer diverse opportunities to further develop your career within KONE.
#J-18808-Ljbffr
Title: Collection Specialist
Company: KONE Nederland
Location: Jeddah, Saudi Arabia
Category: Finance & Banking, Customer Service/HelpDesk
