Overview
Collection Specialist Jobs in Riyadh, Riyadh, Saudi Arabia at Zakat, Tax and Customs Authority
Title: Collection Specialist
Company: Zakat, Tax and Customs Authority
Location: Riyadh, Riyadh, Saudi Arabia
Purpose of JobJobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from more junior levels. They undertake complex operational activities including handling collection cases for large customsâ customers, negotiating settlement amounts, following-up on field collection cases and implementing corrective action plans in order to settle cases efficiently and within applicable manuals, policies, procedures and guidelines.
Job ResponsibilitesCollection Planning
Develop and update lists of importers, exporters, brokers, etc. with unsettled dues by segment/ type/ region and ensure incorporation in collection plans
Consolidate all periodic delayed payments from importers and brokers following first collection attempts at port level failed to reconcile collection plans
Categorize and prioritize collection cases based on pre-approved criteria (e.g. age of debt, volume, etc.) to quantify risks and select the most suitable collection approach and methodology
Assist in allocating cases across teams members according to expertise to ensure efficient utilization of workload and participate in the development of field collection plans and initiatives
Collection Case Management
Study and assess collection cases including financial status, invoices, financial strength and capabilities, etc., review customers’ history and propose settlement options in line with collection policies, rules and regulations
Manage correspondence with clients through different channels (contact center, account managers, digital communication, e-notifications, etc.) and communicate outstanding dues and settlement options while probing for needed clarifications to form relevant opinions
Track and record clients’ responses on sent notifications and advise on needed action for negligent customers within defined timeframes
Negotiate with traders to determine willingness and ability to pay, provide explanations on legal requirements and obligations to establish and secure a new payment schedule and ensure accurate documentation of responses, discussion points, and comments
Develop case analysis summary report to recommend corrective action plans for unrecovered and uncollected debt (e.g. freezing accounts, broker’s suspension, asset seizure, transfer to legal authorities, etc.)
Collection Operations
Monitor uncollected revenues processed manually with no traceability in Sadat systems (fines, rental fees, laboratory testing) to safeguard ZATCA’s revenues
Track account transactions including debits, credits, instalments, deferments, sale of suspended assets, etc. to reconcile accounts and ensure that changes are properly reflected in related systems
Review service suspensions of non-compliant traders and coordinate with government agencies (Ministry of Municipal and Rural Affairs, Ministry of Commerce and Investment, Ministry of Labor and Social Development, etc.) to implement action plans
Follow up on approved refunds’ requests to eligible customers to capture and lock custom dues prior to full amount disbursement
Monitor outstanding delinquent cases and escalate uncollectable debt with high-risk scores to internal stakeholders for decision making (judicial actions, sanctions, etc.)
Provide support in evaluating sensitive re…
