Overview
Collection Officer- Cards Collection Jobs in Egypt at Mashreq
Title: Collection Officer- Cards Collection
Company: Mashreq
Location: Egypt
Job Description
Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, legal process etc).
Responsibilities
Work a queue of delinquent accounts
The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
Work is done on an automated collection system- Finn1 which is a web based system.
Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
Follow up promises to ensure payments are received
Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
Develop an assertive approach to resolve customer queries
Propose settlement negotiations to recover delinquent balances (these accounts should be seriously delinquent)
Updating latest contact details of customer in Finn1 and raise regular maintenance to facilitate customer requirements (billing changes, SI changes, reversals etc)
To attend the team meeting and regularly highlight problems with solutions encountered during routine collections.
Route difficult/complex cases to the Team Leader.
Achieve the performance targets that has been communicated by the TL
Work on reports and debits account as and when required.
Qualifications
Minimum Graduate
Product Knowledge
PC Literate
Excellent verbal and written communication skills
Assertiveness
