Overview
Cloud Operations Architect, UAE National, EMEA-Partner Jobs in Riyadh, Saudi Arabia at Amazon
Cloud Operations Architect, UAE National, EMEA-Partner
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? Technical Account Managers drive our customers’ creative and transformative spirit of innovation across all technologies – including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more.
This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
The Role
As a Technical Account Manager, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services – including EC2, S3, Dynamo
DB & RDS databases, Lambda, Cloud Front CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
Key Job Responsibilities
Advise on solutions, provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using your technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
With a bias for action, proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Minimum Requirements
3+ years of technical engineering experience
Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/Dev Ops/big data and analytics/security/applications development in a distributed systems environment
Experience with AWS services or other cloud offerings
Experience in internal enterprise or external customer-facing environment as a technical lead
UAE Citizen (Emirati)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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Title: Cloud Operations Architect, UAE National, EMEA-Partner
Company: Amazon
Location: Riyadh, Saudi Arabia
Category: IT/Tech (Technical Support, Cloud Computing, IT Consultant)
