Overview
Client Technical Support (IT) Jobs in Dubai, United Arab Emirates at National Bank of Kuwait
Title: Client Technical Support (IT)
Company: National Bank of Kuwait
Location: Dubai, United Arab Emirates
Please take time to review the job description below. Only applicants with UAE banking experience and are currently in the UAE will be considered.
Kindly send your application with your CVs to: [email protected]
Job Purpose:
Provide End users will all Desktop related technical support. Including connectivity and application clients.
Key Responsibilities & Accountabilities
Ensure PCs are equipped with NBK standard operating systems & Software.
Ensure PCs are configured as per NBK Security Policies, and equipped with NBK standard Security tools.
Ensure users connectivity to NBK LAN/WAN.
Evaluate and remediate al PCs vulnerabilities within SLA.
Liaise with 3rd party vendors to assess and remediate their products security findings.
Study and test new software applications and check the relevance and feasibility of installing them on bank’s infrastructure.
Liaises with end users of the bank in order to understand their system requirements:
Understand Client issues.
Try to find the most efficient solution.
Document the analysis.
Amend the necessary parameters, if applicable, or translate user requests into programs and reports.
Assumes technical support functions:
Log user requests for support.
Provide information and assistance to internal users.
Document system anomalies.
Contact and follow up with Misys, Head Office and any other vendor whenever a problem emerges.
Qualification & Experience
University Graduate in CS or MIS
Three to Five years minimum computing experience, with preference to financial institutions.
Knowledge of PC’s and applications (hardware & software, particularly Window 2000/2003, MS Office, Email)
Positive attitude and willingness to learn
Take initiative with good communications skills
Creative in determining solutions to technology advances
Arab speaker preferable but not essential.
Skills
Strong Technical Background
Efficiency
Information Management
Problem Analysis and Problem resolving.
Excellent interpersonal and communication skills.
Initiative
Team Work
