Overview
Client Relation & Back Office Jobs in Dubai, Dubai, United Arab Emirates at Sharaf DG
Title: Client Relation & Back Office
Company: Sharaf DG
Location: Dubai, Dubai, United Arab Emirates
Key Responsibilities:
Client Relations:
· Build and maintain strong relationships with SMB clients to ensure customer satisfaction and loyalty.
· Serve as a point of contact for client inquiries, concerns, and service requests.
· Coordinate with sales and technical teams to resolve client issues efficiently.
· Follow up on leads generated by the sales team to ensure smooth onboarding and service delivery.
· Educate clients on telecom products, solutions, and promotional offers tailored to SMBs.
· Conduct regular client check-ins and feedback sessions.
Back Office Operations:
· Manage and update customer databases, ensuring all records are accurate and up to date.
· Prepare and process documentation for new connections, renewals, and service modifications.
· Monitor and track service requests, escalations, and resolution timelines.
· Generate daily/weekly/monthly reports on client status, sales support, and service quality metrics.
· Coordinate internally with logistics, billing, and technical support for seamless service delivery.
· Assist in preparing client proposals, quotations, and contract paperwork.
Requirements
Required Skills & Qualifications:
· Bachelor’s degree in Business Administration, Communications, or a related field.
· 1-3 years of experience in client servicing or back office support, preferably in telecom or tech.
· Strong communication and interpersonal skills.
· Proficiency in MS Office and CRM tools.
· Ability to multitask, prioritize, and manage time effectively.
· Detail-oriented with strong organizational skills.
