Overview
Claims & Chargeback Supervisor Jobs in Riyadh, Saudi Arabia at geidea
Title: Claims & Chargeback Supervisor
Company: geidea
Location: Riyadh, Saudi Arabia
Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation
Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market
Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
Our technology mirrors our people – Smart, Innovative & Forward Thinking
www.geidea.net
To maintain competitive advantage as we grow, we are currently looking for new Claims & Chargeback Supervisor
Job purpose:
Oversee and follow up the daily checklist claims, complaints, and chargebacks.
Responsibilities:
- Supervise the team members and work distribution.
- Responsible for the direct relation with the bank, schemes, and internal stakeholders
- liable to communicate with merchants and central bank on reporting.
- Ensure all related checklist items are followed and adhere to daily processes.
- Keep merchant claims issues as the highest priority for daily KPIs.
- Conduct daily, weekly, and monthly analyses on claims, complaints, and chargeback activities.
- Execute troubleshooting and problem-solving for daily payout and complex merchant issues.
- Communicate with all relevant stakeholders for all related issues.
- Outbound calls to merchants for related issues.
- Manage Chargeback team members and ensure the effective quality of their work.
- Provide training and coaching to employees in new systems or when needed.
- Answering SAMA requests related to customer complaints.
Must have technical/professional qualifications:
- 5-7+ years of experience in a financial or analytical role
- Bachelor’s degree in businessaccountant or English
- Understanding of the Financial Services/FinTech sector
- Knowledge of SAMA regulation is a must.
- Knowledge of chargeback is a must.
- Knowledge of card management system is a must.
- Excellent in computer skills and English
Our values guide how we think and act – They describe what we care about the most
Customer first – It’s embedded in our design thinking and customer service approach
Open – Openness allows us to constantly improve and evolve
Real – No jargon and no excuses!
Bold – Constantly challenging ourselves and our way of thinking
Resilient – If we fail, we bounce back stronger than before
Collaborative – We know that we can achieve a lot more as a team
We are changing lives by constantly striving for a better solution
Click apply below and become part of the Geidea story