Overview
Claims & Chargeback Supervisor Jobs in Riyadh, Saudi Arabia at geidea
Job purpose
Oversee and follow up the daily checklist claims, complaints, and chargebacks.
Responsibilities
- Supervise the team members and work distribution.
- Responsible for the direct relation with the bank, schemes, and internal stakeholders.
- Communicate with merchants and central bank on reporting.
- Ensure all related checklist items are followed and adhere to daily processes.
- Keep merchant claims issues as the highest priority for daily KPIs.
- Conduct daily, weekly, and monthly analyses on claims, complaints, and chargeback activities.
- Execute troubleshooting and problem‑solving for daily payout and complex merchant issues.
- Communicate with all relevant stakeholders for all related issues.
- Outbound calls to merchants for related issues.
- Manage Chargeback team members and ensure the effective quality of their work.
- Provide training and coaching to employees in new systems or when needed.
- Answer SAMA requests related to customer complaints.
Must have technical/professional qualifications
- 5-7+ years of experience in a financial or analytical role.
- Bachelor’s degree in business, accounting or English.
- Understanding of the Financial Services/Fin Tech sector.
- Knowledge of SAMA regulation is a must.
- Knowledge of chargeback is a must.
- Knowledge of card management system is a must.
- Excellent computer skills and English proficiency.
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Title: Claims & Chargeback Supervisor
Company: geidea
Location: Riyadh, Saudi Arabia
Category: