Overview
Chief Technician Jobs in Jeddah, Saudi Arabia at Merge Recruitment Agency
Responsibilities
- Operationally lead the performance of technical center team for walk‑in and in‑home repairs
- Technically lead and support the remote technical points’ technician
- Assure full compliance of the services SOPs in the technical center
- Ensure technicians handle repairs of defective items within the targeted repair time
- Analyze process gaps and recommend corrective actions
- Receive escalations; initiate necessary actions, follow‑up on each case, and close them with relevant decisions
- Ensure the repair cycle is complete to achieve targeted customer satisfaction results
- Master the distribution of repair flow among technicians by category
- Prevent accumulation of imported damaged items
- Implement and deploy support models (imports + local)
- Maintain full implementation of Service Level Agreements and positive relationships with local vendor service centers
- Run periodic inventory for items inside the technical center (for both customers and excess stock)
- Maintain open channels with sales zone supervisors to receive, analyze customer complaints and propose solutions
- Control and track spare parts requests in coordination with the spare parts coordinator
- Issue required spare parts lists of imported products to be ordered, in coordination with the spare parts coordinator and Electronics Services teams
- Prepare periodic reports for presentation to Services Management
- Ensure implementation of the 5S methodology in the workplace(s)
- Handle customer complaints and Happy Call procedures and take appropriate actions to improve continuous customer satisfaction
Qualifications
- Holding a Bachelor or Diploma degree in electrical/mechanical engineering or equivalent
- 5 to 7 years’ experience as a senior technician/supervisor in a well‑known Electronics or Telecommunication Manufacturer or Authorized Dealer
- English speaking proficiency
- Maximum age 40 years
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Title: Chief Technician
Company: Merge Recruitment Agency
Location: Jeddah, Saudi Arabia
Category: