Overview
Chief Supervisor- Customer Happiness Centers Jobs in Dubai, Dubai, United Arab Emirates at Dubai Careers – A Smart Dubai Initiative
Title: Chief Supervisor- Customer Happiness Centers
Company: Dubai Careers – A Smart Dubai Initiative
Location: Dubai, Dubai, United Arab Emirates
Job Description
KEY RESULTS ACCOUNTABILITIES
# Prepare and audit and periodic and non-periodic reports on special services, procedures and mechanisms that improve quality and image of the center.
# Coordinate with supervisors to improve the reception of customers.
# Implement the staff motivation scheme and develop their skills in dealing with client along with the Best Center award scheme.
# Supervise the dealing with collection system for the centres and ensure to match the actual collected fees with the registered in the system.
# Perform other responsibilities associated with the position as appropriate
# Ensure daily funds collected are handed over to the funds transfer company after reconciliation and taking
receipts for the funds handed over from funds transferred Company.
# Monitor the implementation of responsibilities and procedures required by RTA.
# Make recommendations to the direct supervisor for the development of the Centre and participate in the selection of distinguished employee to at the center.
# Organize the working mechanisms at the centre.
# Supervise the preparation and implementation of key performance indicators for the Centre and the reception.
# Communicate and welcome incoming customers
# Organize and develop the functions of front office staff to match the objectives of the Authority.
# Supervise the financial collection operation process for the fees collected against the services offered.
# Audit reports that measure the clients waiting time.
# Develop and follow up on implementing preventive plans to avoid problems with duplicates.
# Prepare and implement the operational plan for the development of the center and set staff objectives.
# Develop future plans to measure and achieve customer satisfaction.
Qualifications
Education
#Bachelor’s degree in business administration or public administration or customer service management ; Master’s degree in
office or service management
EXPERIECE
# 0 years in case of master’s degr- 2+ years in case of bachelor’s degree
Job Category
Sales and Customer Service
Advertiser
Roads and Transport Authority
Department
Customer Happiness
Required Nationality
UAE Only
Monthly Salary
Unspecified
Schedule-Time
Full time
Job Posting
21/07/2026
Unposting Date
20/08/2026