Overview
Chief Executive Officer Jobs in Dubai at Seattle International Services
Purpose of the Role:
To manage the complete travel requirements of the GSA airlines and walk-in client, which involves conducting research and collecting information on the destinations, flights & hotels which suits the clientele. To be first point of contact to provide travel details and up-selling of related product and this within the guidelines of our company.
Essential Duties and Responsibilities
Overseeing incoming travel request (booking tickets, hotels, transfer & etc) by email & phone.
Updated on daily basis on principal’s product.
Handling retail counter and providing services
Accountable for completing sales objectives and service audits.
Development of strategic & operational business plans in conjunction with sales & operational team.
Managing documentation and records to support all potential transactions.
Handling escalations and resolving them within agreed time lines (Service Level Agreements) to walk in passenger as per airline policy.
Handling queries on holiday/leisure products both FIT/GIT by providing complete information on destination and principal product to client.
Follow process of seeking appropriate approval’s before offering services.
Actively up-selling and cross selling of our various products
Handling group queries by liaising with GSA Sales Manager – AUH.
Handle telephonic queries/or issues of all passengers and agents to offer best solutions to them effectively and efficiently at all times.
Regularly update agents/clients about the fares, promotions (if any) and overall product details.
Group Handling: Quoting the best fare available to capture sales. PNR creation and Group Ticketing.
Providing assistance to all other GSA locations and resolving their issues, if any, with the HQ.
Monitoring and updating the GSA Sales Manager – AUH about the competitor’s products to ensure market share increases.
Providing complete support to Sales Team to ensure that all Sales objectives are met.
To ensure at all the time company policies are followed in issuance of revenue documents to the client
To provide feedback on the daily operational processes and commercial relationship with travel agents
Promote GSA carriers and preferred airlines
Skills/Qualifications
Aviation / IATA certification Other relevant supporting certificates related to leisure travel & auxiliary courses
Computer literate in MS Office & Windows Planning, organizing, strategic thinking and analytical skills
Able to use GDS for flights booking, online hotels & rail booking systems for other ground arrangement bookings
Minimum of 4 years’ experience in travel or airline industry
Job Type: Full-time
Pay: AED7,000.00 – AED8,000.00 per month
Experience:
Airline Industry: 4 years (Required)
License/Certification:
Aviation / IATA certification (Required)
Title: Chief Executive Officer
Company: Seattle International Services
Location: Dubai
