Overview
Chat support Agent (Arabic Speakers) Jobs in Dubai, United Arab Emirates at TASC Outsourcing
Title: Chat support Agent (Arabic Speakers)
Company: TASC Outsourcing
Location: Dubai, United Arab Emirates
Job Title – Chat Support Agent (Arabic Speakers)
Type -12 months- extendable
Work Location – Dubai
Salary – AED 5000 – 6000
NP- Immediate
Industry- E commerce
Key Responsibilities
- Respond to customer queries via email, live chat, WhatsApp, and social media platforms in a timely and professional manner.
- Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds.
- Provide accurate information about products, promotions, and company policies.
- Track and update customer cases using CRM or ticketing systems.
- Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently.
- Maintain high levels of customer satisfaction and service quality.
- Escalate complex issues to the relevant departments when necessary.
- Monitor and respond to customer reviews and feedback.
- Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards.
- Maintain accurate records of customer interactions and resolutions.
Requirements
- Bachelor's degree or equivalent experience.
- 1–3 years of experience in customer service, preferably in e-commerce or retail.
- Excellent written communication skills in English.
- Strong typing and multitasking abilities.
- Experience using CRM tools, ticketing systems, or customer support platforms.
- Good problem-solving and conflict-resolution skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Proficiency in Microsoft Office (Excel, Word, Outlook).