Overview
CCTV Sales Coordinator Jobs in Abu Dhabi at INSPIRE BUILDERS GENERAL CONTRACTING COMPANY
CCTV Sales Coordinator
Company: Energy Wave Smart Solutions
Location: Dubai, UAE
Department: CCTV Sales
Job Type: Full-Time
Experience: 2–3 Years
Job Summary
Energy Wave Smart Solutions is seeking a highly organized and customer-focused CCTV Sales Coordinator to support the sales team by managing customer inquiries, preparing quotations, coordinating site surveys, and ensuring smooth communication between clients, the sales team, and technical teams. The ideal candidate should have experience in the CCTV and ELV industry and possess strong coordination and customer service skills.
Key ResponsibilitiesSales Coordination
- Handle all incoming sales inquiries via phone, email, WhatsApp, and other communication channels.
- Coordinate with the sales team to ensure timely follow-up on customer inquiries and quotations.
- Prepare and issue quotations, proposals, and sales documentation.
- Follow up with customers until order confirmation and maintain regular communication.
Customer Relationship Management
- Build and maintain strong relationships with existing and prospective customers.
- Provide customers with product information, pricing, and technical details in coordination with the sales team.
- Ensure a high level of customer satisfaction through prompt and professional communication.
Site Survey & Project Coordination
- Schedule site surveys and meetings with the technical team.
- Coordinate with the operations and installation teams to ensure timely project execution.
- Monitor project progress and keep customers informed throughout the sales process.
Documentation & Reporting
- Maintain accurate records of leads, quotations, customer interactions, and sales activities.
- Update CRM systems and prepare daily, weekly, and monthly sales reports.
- Track pending quotations and ensure timely follow-ups.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2–3 years of experience in Sales Coordination, Customer Service, or the CCTV/ELV/Security Systems industry.
- Good understanding of IP Cameras, Analog Cameras, DVRs, NVRs, Access Control, Video Intercom, and CCTV accessories.
- Strong communication and customer service skills.
- Proficiency in Microsoft Excel, Word, Outlook, and CRM software.
- Ability to manage multiple tasks in a fast-paced environment.
- Fluency in English and Arabic is mandatory.
Preferred Skills
- CCTV & ELV Sales Coordination
- Customer Relationship Management (CRM)
- Quotation Preparation
- Lead Management & Follow-up
- Sales Administration
- Microsoft Office Suite
- Communication & Negotiation
- Time Management
- Problem-Solving
- Organizational Skills
Key Performance Indicators (KPIs)
- Timely response to customer inquiries.
- Quotation turnaround time.
- Lead-to-order conversion support.
- Accuracy of CRM and sales records.
- Customer satisfaction and follow-up effectiveness.
- Successful coordination of site surveys and project execution.
Why Join Energy Wave Smart Solutions?
- Competitive salary package.
- Professional growth and career advancement opportunities.
- Dynamic and collaborative work environment.
- Opportunity to work with a leading provider of CCTV and security solutions in the UAE.
Work Location: In person
Title: CCTV Sales Coordinator
Company: INSPIRE BUILDERS GENERAL CONTRACTING COMPANY
Location: Abu Dhabi
