Overview
CCTV Cloud Tech Support Engineer(Experienced) Jobs in Riyadh, Saudi Arabia at Whale Cloud
# Technical Support Engineer Job Description
We are hiring Technical Support Engineers for CCTV & video cloud platform. Fresh graduates with related majors are welcome with full training. Core work covers on-site inspection, fault troubleshooting, system commissioning and client technical service. Candidates with passion for network & security technology are preferred, stable career growth and complete welfare package provided.
## Job Responsibilities
1. Communicate and confirm functional requirements with customers, sort out demand details, clarify acceptance standards. Translate customer demands into executable technical schemes, coordinate internal R&D and implementation teams.
2. Complete deployment, commissioning and go-live for new projects, including IP planning, recording configuration, access permission setup, cloud device registration, storage tuning and platform parameter optimization; assist clients with project acceptance and trial operation support.
3. Troubleshoot faults of CCTV cameras, NVR, video management platforms, video cloud platforms and security network via remote access or on-site visits; resolve intermediate issues escalated from L1 support and complete work order closure.
4. Provide technical training and after-sales consultation for client staff, covering live view, playback , account management and basic self-inspection of failures.
5. Fill in maintenance tickets, inspection reports and fault logs; sort out equipment inventory, network topology and standard operation procedures; accumulate typical cases and FAQs for internal knowledge base.
6. Coordinate internally with R&D and procurement teams to report product bugs and hardware defects; communicate progress and system operation status with client contacts; collaborate with manufacturer engineers to resolve complex technical issues.
7. Conduct regular on-site equipment inspections, online rate checks and storage space cleanup; provide emergency standby service for major events and holidays; implement equipment replacement, system upgrades and patch deployment.
8. Work location: Riyadh. Fluent proficiency in both Arabic and English
Title: CCTV Cloud Tech Support Engineer(Experienced)
Company: Whale Cloud
Location: Riyadh, Saudi Arabia
