Overview
Catering Operator Jobs in Jeita, Lebanon at TREX Lebanon
Customer Orders & Communication
- Answer incoming telephone calls, emails, WhatsApp messages, and online inquiries from customers.
- Provide accurate information regarding menus, pricing, services, event packages, and availability.
- Receive, process, and confirm catering orders while ensuring all customer requirements are accurately documented.
- Prepare quotations and proposals and follow up on inquiries to support sales conversion and customer retention.
- Coordinate event requirements, including guest count, venue details, delivery schedules, dietary requirements, and special requests.
- Maintain accurate customer records, order details, and communication logs within the company system.
- Handle customer complaints, concerns, requests, and last-minute changes professionally and efficiently.
- Conduct post-event follow-up with customers to gather feedback and identify opportunities for service improvement.
Event Operations
- Execute catering events according to confirmed client requirements and company standards.
- Coordinate with kitchen, logistics, drivers, and service teams to ensure timely and successful event delivery.
- Oversee event setup, food presentation, buffet arrangements, service areas, and event breakdown.
- Ensure the timely delivery, installation, collection, and return of catering equipment and supplies.
- Monitor event progress and resolve operational issues promptly to maintain service quality and customer satisfaction.
Food & Beverage Service
- Ensure food and beverages are prepared, handled, and served according to company quality, presentation, and hygiene standards.
- Monitor portion control and minimize food waste.
- Maintain proper food handling, storage, and temperature controls at all times.
Team Coordination
- Coordinate, assign, and supervise the activities of service staff, drivers, and event support personnel to ensure efficient event execution.
- Assist in training new employees on operational procedures, service standards, and company policies.
- Promote teamwork, professionalism, and a customer-focused culture.
Inventory & Equipment Management
- Monitor catering inventory, equipment, and supplies to ensure operational readiness.
- Ensure all equipment is cleaned, maintained, and stored properly after each event.
- Report damaged, missing, or malfunctioning equipment and assist with inventory counts and stock control procedures.
Health, Safety & Compliance
- Follow company health, safety, and food safety policies and procedures.
- Ensure compliance with all applicable food safety, hygiene, and workplace safety regulations.
- Maintain a clean, organized, and safe work environment.
- Report incidents, accidents, hazards, or safety concerns immediately.
Title: Catering Operator
Company: TREX Lebanon
Location: Jeita, Lebanon
