Overview
Call Centre In-Charge Jobs in Umm Ṣalāl Muḥāmma’d at Al Rayah Driving School
Job Title: Call Centre In-Charge
Location
Qatar
Job Summary
We are seeking an experienced and customer-focused Call Centre In-Charge to oversee the daily operations of the Driving School’s call centre. The role is responsible for managing the call centre team, ensuring prompt handling of customer inquiries, maintaining service quality standards, and achieving customer satisfaction targets.
Key Responsibilities
Supervise and manage the daily activities of the call centre team.
Monitor inbound and outbound calls to ensure service quality and professionalism.
Handle escalated customer inquiries and complaints effectively.
Monitor team performance and ensure achievement of service targets.
Prepare call centre reports and maintain accurate records.
Train, coach, and support call centre agents.
Ensure compliance with company policies and customer service standards.
Requirements
Bachelor’s Degree or Diploma in a relevant field.
Minimum 3–5 years of experience in a Call Centre or Customer Service role, including team supervision.
Strong leadership, communication, and problem-solving skills.
Proficiency in Microsoft Office and call centre/customer management systems.
Ability to work under pressure and manage a team effectively.
Fluency in English, Urdu, and Hindi.
Key Skills
Call Centre Operations
Team Leadership
Customer Service Management
Complaint Resolution
Performance Monitoring
Communication Skills
Reporting & Documentation
Pay: QAR3,000.00 – QAR4,000.00 per month
Work Location: In person
Title: Call Centre In-Charge
Company: Al Rayah Driving School
Location: Umm Ṣalāl Muḥāmma’d
