Overview
Call Centre Agent – Arabic Speakers – 6 Months Contract Jobs in Dubai, United Arab Emirates at TASC Outsourcing
Title: Call Centre Agent – Arabic Speakers – 6 Months Contract
Company: TASC Outsourcing
Location: Dubai, United Arab Emirates
- Client Industry – Retail
- Job Title – Call Centre Agent – Arabic Speakers
- Type of Hire – Outsourced
- Duration – 6 months
- Work Location – Dubai
- Mandatory – 2-3 years of Call Centre experience in retail, e-commerce, or luxury customer service environments.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, live chat, and social media platforms.
- Resolve customer queries, complaints, and issues promptly and professionally.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Record and update customer interactions in CRM systems accurately.
- Follow up on customer requests to ensure timely resolution.
- Meet and exceed individual and team performance targets (KPIs, SLAs, CSAT).
- Collaborate with internal teams (logistics, stores, e-commerce) to resolve customer concerns.