Overview
Call Center Team Leader Jobs in Russeifa, Jordan at Hiring Gate
Key Responsibilities
- Lead, train, and manage a team of dispatchers while fostering a collaborative and high-performing work environment.
- Monitor daily team performance, productivity, and schedules.
- Serve as the primary point of contact for client communication and ensure exceptional customer service.
- Oversee dispatch and routing operations to maximize efficiency and service quality.
- Handle client escalations, resolve operational issues, and ensure customer satisfaction.
- Identify opportunities to improve workflows and operational processes.
Title: Call Center Team Leader
Company: Hiring Gate
Location: Russeifa, Jordan
