Overview
Call Center Support Services/Resources (Arabic-Speaking and English ) must Jobs in Doha, Qatar at Arab Solutions
Title: Call Center Support Services/Resources (Arabic-Speaking and English ) must
Company: Arab Solutions
Location: Doha, Qatar
Job Description
Candidate should have both language Arabic-Speaking and English
Call Center Support Services/Resources
Hours of Service: Up to 6 days per week (up to 48 hours per week). On-call during nights and weeks per work demands.
Answering Calls: Respond to calls from faculty, students, and staff, providing
essential first-level IT response and support.
Troubleshooting Guidance: Assist callers in troubleshooting, navigating the college site, and utilizing products or services.
Diagnosis and Advice: Diagnose user problems and offer clear advice for
resolution.
Logging and Documentation: Log correspondence details into the IT Support
system to maintain a record.
Composure Maintenance: Maintain composure and a positive attitude during
challenging situations.
ITSM System Utilization: Use the Information Technology Service Management
(ITSM) system to log and track incidents, promptly resolving assigned tasks.
Collaboration and Support Levels: Collaborate closely with the second and third
levels of the support team for comprehensive issue resolution.
General Maintenance Tasks: Perform routine maintenance tasks to ensure overall IT system health.
Continuous Improvement: Continuously assess and recommend enhancements in IT solutions and support.
Performance Monitoring: Monitor hardware, software, and system performance metrics.
Proactive Support Approach: Maintain a proactive stance for IT support and
improvement.
Cultural Emphasis: Foster a culture of collaboration and accountability within the IT support team.
Additional Responsibilities: Undertake other duties as assigned.
Mandatory Qualification Experience
Bachelor’s degree in an IT related field
Minimum 3+ of related experience with applicable certifications.
Skills: documentation,arabic,performance monitoring,proactive support,itsm system,communication,continuous improvement,it support,it,troubleshooting,collaboration
