Overview
Call Center Supervisor (Arabic Speaker) Jobs in Dubai at Wesource HR Consultancy
Position: Call Center Supervisor (Arabic Speaker)
Location: Dubai, UAE
Salary: AED 12,000.00 – AED 15,000.00 + All UAE benefits
Job Overview:
For a large local group of beauty (aesthetic ) clinics in Dubai, we are looking for a call center supervisor ( Arabic speaker)
Must possess previous 1 year experience in managing and leading a team of minimum 7 agents for a beauty clinic’s call center.
Manages and oversees a team of call center agents.
Motivates and supports agents through feedback and communication.
Measures KPI’s like inbound calls, call waiting, and call abandonment.
Assists with taking agents’ calls if they can’t handle the workload.
Improves quality of results by recommending changes.
Provides product/service information by answering questions and offering assistance.
Keep track of employee attendance, and make sure work procedures are complied with.
Sales Oriented. Should be able to have the team achieve targets and upsell services
Prepares monthly and annual performance reports.
Creates targets and goals for improvement.
Job Types: Full-time, Permanent
Pay: AED12,000.00 – AED15,000.00 per hour
Experience:
Call Center Supervisor in Aesthethic Industry: 1 year (Preferred)
Title: Call Center Supervisor (Arabic Speaker)
Company: Wesource HR Consultancy
Location: Dubai
