Overview
Call Center Supervisor Jobs in Jeddah, Saudi Arabia at Clay clinic
We are looking for an experienced Call Center Supervisor to join our growing cosmetic clinic team in Jeddah
.
Key Responsibilities:
- Lead and supervise the call center team.
- Monitor calls and ensure high-quality customer service.
- Manage appointment booking and patient inquiries.
- Track team performance, KPIs, and conversion rates.
- Train and coach call center agents.
- Coordinate with clinic departments to ensure a smooth patient experience.
- Prepare performance reports and identify opportunities for improvement.
Requirements:
- Previous experience in a call center supervisory role
. - Experience in cosmetic clinics, healthcare, or medical centers is preferred
. - Strong leadership, communication, and problem-solving skills.
- Good understanding of call center KPIs and sales conversion.
- Fluency in Arabic and good command of English.
- Ability to work in a fast-paced, customer-focused environment.
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Title: Call Center Supervisor
Company: Clay clinic
Location: Jeddah, Saudi Arabia
Category: