Call Center Supervisor Jobs in Abu Dhabi, UAE/Dubai at al-sahraa-recruitment-services-2

Call Center Supervisor Jobs in Abu Dhabi, UAE/Dubai at al-sahraa-recruitment-services-2

Call Center Supervisor

We are seeking an experienced Call Center Supervisor to join our team in UAE.

Requirements

Native Arabic speaker
Excellent English communication skills
Minimum 3–5 years of experience in a Call Center Supervisor role
Proven experience managing and leading call center teams
Strong customer service and complaint-handling skills
Ability to monitor KPIs and team performance
Strong reporting, coaching, and problem-solving abilities
Proficient in Microsoft Office and call center systems

Key Responsibilities

Supervise and support call center agents
Monitor daily operations and service quality
Handle escalated customer inquiries and complaints
Conduct team coaching and performance reviews
Prepare operational reports and performance analysis
Ensure achievement of departmental KPIs and targets

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Title: Call Center Supervisor

Company: al-sahraa-recruitment-services-2

Location: Abu Dhabi, UAE/Dubai

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