Overview
Call Center & Sales Specialist Jobs in Riyadh, Riyadh, Saudi Arabia at Imdad Care
Title: Call Center & Sales Specialist
Company: Imdad Care
Location: Riyadh, Riyadh, Saudi Arabia
Imdad Care is a home healthcare provider dedicated to delivering high-quality services that prioritize patient well-being and quality of life. The organization focuses on compassion, dignity, and respect, empowering clients through comprehensive and reliable in-home care solutions. Its multidisciplinary team includes skilled nurses, caregivers, therapists, and other healthcare professionals.
Role Description This is a full-time, on-site Call Center & Sales Specialist role based in Riyadh. The specialist will handle inbound and outbound calls, respond to client inquiries, and provide accurate information about Imdad Care’s home healthcare services.
Daily responsibilities:
- guiding potential clients through service options
- documenting interactions in the system
- following up to ensure client satisfaction and conversion of leads into confirmed services.
- The role also involves coordinating with care teams, updating records, and supporting sales campaigns or promotional activities.
- The specialist will work closely with internal stakeholders to ensure timely responses
- contribute to achieving sales and customer satisfaction targets.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a client-centered and empathetic approach.
- Excellent Communication abilities, including clear verbal and written communication and active listening in a call center environment.
- Experience working in Contact Centers or call center operations, including handling high call volumes and using call management tools.
- Solid Computer Literacy, including proficiency with CRM systems, call center software, email, and standard office applications.
- Previous experience in sales, telesales, or customer acquisition, ideally within healthcare or service-oriented industries.
- Ability to work on-site in Riyadh, manage time effectively, and handle multiple tasks in a fast-paced environment.
- High school diploma required; a diploma or degree in business, healthcare, or a related field is an advantage.
- Strong problem-solving skills, resilience under pressure, and a commitment to ethical, inclusive, and respectful client interactions.