Overview
Call Center Representative Jobs in Dubai, United Arab Emirates at Mai Dubai™ Bottled Drinking Water
Title: Call Center Representative
Company: Mai Dubai™ Bottled Drinking Water
Location: Dubai, United Arab Emirates
We’re Hiring: Happiness Centre Representative
Location: Dubai
Are you passionate about customer service and ready to be the voice of a leading UAE brand? Mai Dubai is looking for a Happiness Centre Representative to join our Happiness Centre team!
Role Overview:
As a CHR, you’ll be the bridge between our valued customers and our business — ensuring every interaction is smooth, positive, and meaningful. From handling inquiries and resolving issues to upselling and supporting customer acquisition, you’ll play a vital role in enhancing the overall customer experience.
Key Responsibilities:
Handle customer interactions via phone, email, chat, and in-person
Resolve complaints efficiently and empathetically
Provide accurate product/service information
Support sales through upselling and cross-selling
Maintain detailed records and generate performance reports
Adhere to company policies, ensuring compliance and quality
KPIs Include:
Customer Satisfaction & NPS
First Contact Resolution
Abandoned Call Rate
Sales Revenue & Customer Acquisition
✅ Requirements:
Minimum high school diploma (Bachelor’s preferred)
Experience in customer service (FMCG industry is a plus)
Strong problem-solving and multitasking abilities
Excellent Communication skills
Positive attitude, customer-focused mindset, and ability to work in a team
If you’re ready to bring smiles to customers and grow with one of the UAE’s most trusted brands, we want to hear from you! Apply Now!
Tag someone who fits this role or share to spread the word!
#CustomerService #MaiDubai #HiringNow #CustomerHappiness #UAEJobs #JoinUs #Ecommerce #SalesSupport #NowHiring