Overview
Call Center Quality Specialist Jobs in Jeddah, Saudi Arabia at Emdad Al Khebrat
Job Based in Jeddah
Responsibilities:
Call/Casa monitoring and evaluation.
Timely feedback to agents.
Variance reporting.
Call Taking.
Ensuring implementation of action plan.
Tracking compliance of corrective actions.
Ensuring compliance of monitoring and feedback process by meeting audit targets.
Ensuring low variation in calibration.
Requirements:
Preferred to be certified COPC HPMT.
English skills.
Bachelor’s degree.
Title: Call Center Quality Specialist
Company: Emdad Al Khebrat
Location: Jeddah, Saudi Arabia
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Quality Engineering, Quality Control / Manager, Quality Technician/ Inspector)
