Overview
Call Center Officer Jobs in Dubai, United Arab Emirates at Banque Misr UAE
Title: Call Center Officer
Company: Banque Misr UAE
Location: Dubai, United Arab Emirates
Summary:
A highly skilled call center representative who can interact with our valued customers when they have questions or concerns, managing a high volume of inbound and outbound calls. The ideal candidate is a quick learner who can memorize scripts and adapt them as needed as issues arise during a call. He or she will be handling a variety of important supportive tasks, providing answers, insights, instruction, and assistance. As the voice of our company, the call center rep must possess excellent communication and interpersonal skill, and enthusiasm for helping consumers and driving satisfaction.
Duties and Responsibilities:
Memorize scripts for products and services and keep them handy for reference during call.
Build Positive relationships by going above and beyond with customers service, ensuring all questions, cancellations and confirmations are addressed appropriately.
Identify opportunities to drive sales and revenue with the bank’s existing product suite and seize opportunities to upsell services whenever possible.
Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives.
Create and maintain case management records of daily problems and remedial actions taken in a call center database.
Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities.
Behavioral Skills:
Outstanding Communication Skills.
Problem Solving and Troubleshooting.
Close Attention to Detail.
Strong Organizational Skills.
Empathy.
Ability to Stay Calm under pressure.
Persuasive Selling.
Technical Skills:
Banking Product knowledge
Banking process knowledge
Excel & MS office
Technological Competencies:
Good Computer skills
Numerical/Analytical skills
Qualifications and Experience:
A relevant bachelor’s degree from a reputed university
Previous experience in a call center or customer support role
Strong active listening skill and verbal communication
Adept to problem-solving and conflict resolution
Ability to multitask, manage time, and prioritize.
1 year in a similar position
2 years of banking experience
Fluent Arabic and English
Country of Residency:
Must have a UAE Residency