Overview
Call Center Executive/Emiratized – Part time WFH Jobs in Dubai, UAE at First Gulf Bank PJSC
Position: Call Center Executive (Emiratized role) – Part time WFH
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and
innovation
. We are looking for
top talent
, and your success is our success. Accelerate your growth as you help us reach our goals and
advance your career
.
Be ready to make your mark at a top company in an
exciting
&
dynamic
industry.
Job Description
JOB PURPOSE:
To serve customers by providing product and service information; resolving product and service issues by maintaining immaculate quality standards. To ensure the financial and reputational integrity of the organization and provide end-to-end solutions for a better customer service experience. Possessing a strong team spirit, motivation, and a friendly environment with all customers and colleagues.
Specific Job Accountability Provide excellent customer service by attending to incoming calls within the quality guidelines.
Handle and resolve customer complaints to
customer satisfaction
within the defined authority limits and escalate as per process.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and
customer satisfaction
scores.
Contribute to the business by generating new prospects/leads and
upselling
for all types of FAB products.
Maintain customer records by updating customer history through service requests/complaints and notes.
Maintain confidentiality of the bank’s customers and data.
Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
Attend to special tasks assigned by team leader and managers.
Demonstrate
flexibility
in adhering to your planned/scheduled shifts and on-call/unplanned shifts due to the floor situation for achieving all defined service level and abandoned rates.
Ensure self-punctuality, adherence to policies & procedures, and discipline to the Centre.
Qualifications
Minimum Qualifications:
High School.
0 – 2 years relevant experience in the banking sector.
Knowledge, Skills, and Attributes:
Customer Service.
Product Knowledge
.
Quality Focus.
Problem Solving
.
Documentation Skills.
Listening.
Phone Skills.
Excellent
communication skills
in English & Arabic.
Additional Information Should hold a valid UAE Family book (Mandatory).
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Title: Call Center Executive/Emiratized – Part time WFH
Company: First Gulf Bank PJSC
Location: Dubai, UAE
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support)
