Overview
Call Center Agent/Transportation Coordinator Jobs in Abu Dhabi at The Wave Lounge Beauty Spa
JOB VACANCY FOR CALL CENTRE AGENT/RECEPTIONIST (Preferably Female)
The Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and managing staff transportation. This role requires excellent communication skills, professionalism, and the ability to maintain a positive customer experience. The Call Center Agent plays a key role in ensuring high customer satisfaction, retention, and efficient service coordination. Adheres to all company policies and SOP’s.
Key Responsibilities:
1. Customer Service & Call Handling
2. Appointment Scheduling & Coordination
3. Sales & Upselling
4. Data Entry & Record-Keeping
5. Customer Feedback & Satisfaction
6. Compliance & Quality Assurance
7. Technical & System Proficiency
8. Transportation Coordination
Work Schedule & Expectations
- Flexible working hours, including evenings, weekends, and peak business periods as required.
- Active participation in team meetings, training sessions, and performance reviews.
- Maintain a professional and friendly demeanor at all times.
QUALIFICATIONS/REQUIREMENTS
- Minimum 3-4 years’ experiences in a Reception or Customer Services role, preferably in a Hair & Beauty Salon or Spa
- Minimum 2 years’ experience in a call centre.
- Minimum 2 years’ experience in handling POS.
- Strong computer skills and knowledge of Excel and Outlook.
- Ability to manage work flow and priorities
- High level of customer service
- Highly articulate
- Flawless communication skills
- Sitting for extended periods of time
- A HOMESERVICE call centre experience is a plus
Please share your updated CV at +971 56 686 8740.
Work Location: In person
Title: Call Center Agent/Transportation Coordinator
Company: The Wave Lounge Beauty Spa
Location: Abu Dhabi
