Overview
Call Center Agent – Customer Associate Jobs in Saudi Arabia at ManpowerGroup Middle East
Our client is now recruiting for a Call Center Agent – Customer Associate – Remote Position based in Saudi Arabia.
Our client is seeking a Support Associate for their Customer Experience team. As Support Associate, you will be crucial in providing answers to customers’ queries through the website and live chat related to the company’s services.
Drawing on your proficiency in managing interactions with customers daily, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only the company can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, you will help revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented and persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively work with everyone through empathy and respect. You will be driven and comfortable responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Duties and responsibilities:
Answer inbound phone calls, emails, and respond to live chats efficiently.
Identify customer questions, concerns, and overall needs.
Provide accurate answers and solutions to customer queries.
Review customer accounts and transactions while resolving issues.
Give detailed explanations of services.
Understand and strive to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.
Skills and requirements:
University Graduates.
Previous customer service experience is a plus.
Very good communication skills in English; a native Arabic speaker will be highly desirable.
Fluency in English Language, B1 profile.
Ability to use computers.
Ability to use internet applications.
Great verbal & written communication skills.
Ability to handle customer issues.
Ability to solve problems in a short period of time.
Flexibility with rotational working hours/days.
Note: Only applicants willing to work in shifts (morning or evening) need to apply.
Title: Call Center Agent – Customer Associate
Company: ManpowerGroup Middle East
Location: Saudi Arabia
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support)
