Overview
Call Center Agent Jobs in Abu Dhabi, UAE at ROYAL SWISS AUTO SERVICES L.L.C
Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.
Utilize CRM software to document customer interactions and maintain accurate records for follow-up and analysis.
Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.
Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.
Adhere to company policies and procedures while maintaining compliance with industry regulations and standards.
Collaborate with team members and supervisors to improve service delivery and enhance customer satisfaction.
Participate in training sessions to stay updated on product knowledge and service techniques.
Manage customer complaints with empathy, turning challenging situations into positive experiences.
Meet or exceed performance metrics such as call resolution time, customer satisfaction scores, and sales targets.
Engage in continuous self-improvement by soliciting feedback and implementing best practices in customer service.
Desired Candidate Profile
Proficiency in English and [additional language] to cater to diverse customer bases.
Experience with CRM systems and telephony software to enhance efficiency and service quality.
Strong verbal communication skills, demonstrating clarity and professionalism in all interactions.
Empathetic attitude, recognizing the importance of understanding customer emotions and concerns.
Ability to manage time effectively while juggling multiple tasks and customer requests.
Problem-solving skills that enable quick, effective resolutions to customer challenges.
Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
Resilience and patience, remaining calm and composed under pressure to ensure a positive customer experience.
Employment Type
Full Time
Company Industry
Automotive
Auto Accessories
Department /
Functional Area
Helpdesk
Customer Service
Telecalling
Keywords
Call Centre
Call Centre Agent
Customer Care
Calling
Client Services Associate
Customer Service
Call Center Specialist
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Title: Call Center Agent
Company: ROYAL SWISS AUTO SERVICES L.L.C
Location: Abu Dhabi, UAE
Category: Customer Service/HelpDesk (Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual)
