Overview
Call Center Agent Jobs in Doha at DotLynx Recruitment
Job description:
- Handle inbound and outbound calls in a courteous and professional manner.
- Respond promptly to customer inquiries and provide accurate information about products, services, or policies.
- Record and update customer information in the CRM system.
- Escalate complex queries or complaints to the relevant department for resolution.
- Follow communication “scripts” when handling different topics.
- Ensure high levels of customer satisfaction by delivering a positive experience.
- Meet or exceed performance targets (call handling, response time, quality, etc.).
- Support other team members and contribute to continuous service improvement.
Requirements:
- Female candidates preferred.
- Bilingual proficiency: Arabic & English (spoken and written).
- High school diploma or bachelor’s degree preferred.
- Minimum 6 months – 1 year of experience in a call center or customer service role.
- Strong interpersonal and communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with call center technology and CRM systems is an advantage.
- Customer-oriented attitude with problem-solving skills.
Job Type: Permanent
Work Location: In person
Title: Call Center Agent
Company: DotLynx Recruitment
Location: Doha
