Overview
Call center agent Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at Unique Homes Worldwide Properties LLC /يونيك هومز ورلدوايد العقارية ذ.م.م
Title: Call center agent
Company: Unique Homes Worldwide Properties LLC /يونيك هومز ورلدوايد العقارية ذ.م.م
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Company Description Unique Homes Worldwide Properties LLC / يونيك هومز ورلدوايد العقارية ذ.م.م is a leading real estate agency based in Abu Dhabi, serving clients across Abu Dhabi and Dubai. The company offers comprehensive real estate solutions, including property sales, leasing, marketing, facility and property management, maintenance, and fit-out services. Unique Homes is listed with prominent property developers such as Al Dar, Bloom, Imkan Properties, and Emaar. The agency also collaborates with major banks including ADIB, ADCB, FAB, DIB, and Al Hilal Bank, providing clients with integrated and reliable real estate and financial services. This environment offers team members exposure to a diverse portfolio of properties and partnerships in the UAE market.
Role Description This is a full-time, on-site Call Center Agent role based in Abu Dhabi. The Call Center Agent will handle inbound and outbound calls, respond to inquiries about property listings and services, and provide accurate information to prospective and existing clients. Daily tasks include supporting clients with sales and leasing queries, scheduling property viewings, coordinating with internal teams, and documenting all interactions in the system. The role involves following up with leads, maintaining high levels of customer satisfaction, and adhering to company processes for call handling and data entry. The agent will also assist in resolving basic service issues, escalating complex matters when needed, and contributing to a professional and responsive client experience.
Qualifications
- Experience in customer-facing roles such as Customer Service Representatives and Customer Support, with a focus on real estate or service-oriented industries.
- Demonstrated ability to maintain high levels of Customer Satisfaction through clear communication, timely follow-up, and problem-solving.
- Strong Interpersonal Skills, including active listening, empathy, and the ability to interact professionally with diverse clients and colleagues.
- Solid Computer Literacy, including proficiency in call center systems, CRM tools, email, and basic office software.
- Excellent verbal and written communication skills in English; Arabic language skills are an advantage.
- Ability to work on-site in Abu Dhabi, manage high call volumes, and prioritize tasks in a fast-paced environment.
- Previous experience in a call center or real estate setting is preferred but not mandatory.
- High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.