Overview
Call center Jobs in Dubai at Care Wings
We are looking for a shift leader/supervisor with a hotel management background for Front Office. The shift leader’s responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately.
Responsibilities:
Provide direction and feedback to workers during shifts
Schedule employee shifts and assign duties
Manage time-off requests and handle last-minute absences
Train and coach new employees
Inspect equipment and communicate the need for repairs or replacements to management
Check cash drawers and prepare cash deposits
Ensure health and safety standards are followed
Address guest and employee complaints
Resolve conflicts between workers
Foster and maintain a positive work environment
Responsible for overseeing the GSA daily tasks
Job Types: Full-time, Permanent
Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Required)
Title: Call center
Company: Care Wings
Location: Dubai
