Overview
Cafe Branch Manager Jobs in Fujairah, UAE/Dubai at Pentagon Cafe
As the Branch Manager you will play an integral role in operations of our cafe chain. Your
responsibilities will include being part of the daily operations working directly with your Manager
and along side your team members to ensure the cafe runs at the optimal efficiency. You will be
required to work closely with the bar, front and back of house teams to ensure we provide
exceptional service. Your duties and responsibilities will include, but are not limited to:
Operations Management
Overseeing daily branch operations, ensuring efficiency, policy compliance, problem solving and maintenance.
Financial Performance
Responsible for achieving business goals, maximizing profitability, managing budgets, and preparing financial reports.
Team Leadership
Assist in interviewing, training, conducting performance reviews, supervising, and motivating staff to maintain high performance and morale.
Customer Experience
Ensuring high levels of customer satisfaction by providing excellent service and resolving any issues efficiently & professionally.
Business Growth
Proposing & Implementing strategies to acquire new customers and grow the branch’s local presence.
Reporting & Communication
Providing updates and performance reports.
Inventory & Stock Management
Ensuring optimal stock levels, maintaining accuracy, auditing weekly inventory reports, discrepancy resolution and wastage control.
Cash Handling & Reconciliation
Managing daily cash, credit transactions, and (POS) systems, including reconciling registers, preparing deposits, and resolving cash discrepancies.
Menu & Pricing Management
Analyzing product mix and category sales to optimize the menu, adjust pricing, collaborating with the head chef and/or head barista to create specialized menus for events. and introduce items for seasonal menu updates.
Events Operations
Supervising mobilization, set up, event staff during the event to ensure service standards are met.
Administrative
Ensuring all cafe , business and staff documentation, licensing, certifications and paperwork is valid and up to date. Staff scheduling & attendance,
Site Maintenance
Ensuring equipment is working properly and arranging repairs where required, scheduling internal and third-part deep cleaning, scheduling all maintenance services including but not limited to HVAC servicing & repairs, coffee equipment servicing, kitchen equipment servicing, pest control, grease trap cleaning.
Branch Audits
Visiting and conducting scheduled on-site inspections and Audits for other branches around UAE.
Requirements
- Minimum 3-5 years of experience in a supervisory or managerial role within the café or F&B industry.
- Strong leadership and communication skills.
- Fluent in both English and Arabic (spoken and written).
- Understanding of specialty coffee and café operations is preferred.
- Ability to multitask, problem-solve, and maintain composure in a fast-paced environment.
- Familiarity with UAE food safety standards and health regulations.
- Must be based in or willing to relocate to Khorfakkan.
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Title: Cafe Branch Manager
Company: Pentagon Cafe
Location: Fujairah, UAE/Dubai
Category: