Overview
Cafe Assistant/Customer Service Associate | Retail | M&S Jobs in Al Rayyan, Qatar at Al-Futtaim
Position: Cafe Assistant / Customer Service Associate | Retail | M&S |
Job Requisition
Overview Of
The Role
- The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
What You Will Do Customer Service & Complaint Handling
- Engage with customers to provide a high level of service and assist with their needs.
- Address basic customer complaints and elevate issues as needed.
Visual Merchandising & Store Maintenance
- Ensure that the store is well‑organized and adheres to company visual merchandising standards.
- Regularly clean and maintain the sales floor to create an inviting shopping environment.
Stock Management & Inventory
- Actively participate in receiving new shipments and restocking the store.
- Help manage inventory and ensure the store is fully stocked.
Sales Support (Upselling & Cross‑selling)
- Recommend products to customers based on their needs, focusing on upselling and cross‑selling.
- Stay updated on product information to make informed recommendations.
Cash Register Operation
- Operate the cash register, process transactions, and follow company policies for handling payments.
- Ensure accurate cash handling and maintain a clean and organized checkout area.
Required Skills To Be Successful
- Strong verbal communication skills.
- Exceptional customer service skills.
- Attention to detail for maintaining store standards.
- Ability to engage in upselling and cross‑selling.
What Qualifies You For
The Role
- Previous experience in customer‑facing roles with a focus on providing excellent service.
- Strong verbal communication and interpersonal skills to interact with customers effectively.
- Ability to maintain high store standards, both in terms of product organization and cleanliness.
- Experience in operating cash registers and following cash handling procedures.
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Title: Cafe Assistant/Customer Service Associate | Retail | M&S
Company: Al-Futtaim
Location: Al Rayyan, Qatar
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