Overview
Butler – Private Residence Jobs in Abu Dhabi, UAE at Rotana Hotels
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Butler, you are responsible for providing professional and personalized service to our guests who stay in the hotel Villas and Suites assigned to you, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:
Welcome guests upon arrival and conduct a general orientation of the Suite / Villa for the guests.
Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest.
Identify and anticipate guest needs and ensure personalized service is provided.
Liaise with the Front Office Guest Service Team, and any other relevant department or section to fulfill all requests or recommendations that the guest has (e.g., in-room dining, restaurants, laundry, Spa bookings, special occasions, outside hotel requirements).
Liaise with other departments that require access to the Suite / Villa for operational purposes to discreetly access while the guest is out, or in coordination with the guest (e.g., pool cleaning, room cleaning, turndown service, maintenance, etc.).
Maintain up-to-date knowledge of the Suites / Villas in-room facilities, services, and technology.
Keep guests informed of hotel facilities, services, promotions, and activities in an informative and helpful manner.
Update guest feedback using QMS / Glitch / PMS.
Assure presence during the departure of guests to bid a fond farewell.
#J-18808-Ljbffr
Title: Butler – Private Residence
Company: Rotana Hotels
Location: Abu Dhabi, UAE
Category: Hospitality / Hotel / Catering (Guest Services, Hotel Front Desk, Hospitality & Tourism)
