Overview
Butler Jobs in Doha, Qatar at Rotana
Butler
Job Description
We are currently seeking passionate and
dynamic
guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide
creative solutions
to our guests.
As a Butler, you are responsible for providing professional and personalized service to our guests who stay in the hotel Villas and Suites assigned to you, ensuring their stay will become a memorable experience.
Your role
will include key responsibilities such as:
Welcome guests upon arrival and conduct a general orientation of the Suite / Villa for the guests.
Act as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guest.
Identify and anticipate guest needs and ensure personalized service is provided.
Liaise with the Front Office Guest Service Team and any other relevant department or section to fulfill all requests or recommendations that the guest has (e.g., in-room dining, restaurants, laundry, Spa bookings, special occasions, outside hotel requirements).
Liaise with other departments that require access to the Suite / Villa for operational purposes in order for them to discreetly access while the guest is out, or in coordination with the guest (e.g., pool cleaning, room cleaning, turndown service, maintenance, etc.).
Maintain up-to-date knowledge of the Suites / Villas in-room facilities, services, and technology.
Keep guests informed of hotel facilities, services, promotions, and activities in an informative and helpful manner.
Update guest feedback using QMS / Glitch / PMS.
Assure presence during the departure of guests to bid a fond farewell.
Skills
Education, Qualifications & Experiences
You should have at least 1 year of experience in the Front Office within a similar role. Good English
communication skills
along with strong interpersonal and
problem-solving
abilities are essential. Computer literacy and previous experience with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be guest-focused with a courteous, helpful, proactive, and ‘switched on’ personality and a
dynamic
and approachable character. You are passionate with a pleasant and
positive attitude
, while possessing the following additional competencies:
Adaptability
Customer Focused
Effective Communication
Taking Responsibility
Teamwork
Understanding Differences
Understanding the Job
Job Location
:
Abu Dhabi, UAE
Years of Experience
:
Min: 1 Max: 4
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Title: Butler
Company: Rotana
Location: Doha, Qatar
Category: Customer Service/HelpDesk (Front Desk/Receptionist), Hospitality / Hotel / Catering (Front Desk/Receptionist, Hospitality & Tourism)
