Overview
Business System Analyst Jobs in Dubai, United Arab Emirates at ManpowerGroup Middle East
Title: Business System Analyst
Company: ManpowerGroup Middle East
Location: Dubai, United Arab Emirates
The Business System Analyst will design and enable data-driven business systems, analytics, and AI-powered solutions to support the Real Estate Operating Model and informed enterprise decision-making. The role bridges business, technology, and governance teams to deliver integrated systems, process optimization, automation, and measurable performance improvements across real estate operations and finance.
Key Roles & Responsibilities
Business Systems Analysis & Requirements Management
- Lead end-to-end business and systems analysis, translating business needs into BRDs, Functional Specifications, System Requirement Documents, and RTMs.
- Facilitate structured stakeholder workshops to elicit, validate, and prioritize business, data, and system requirements.
- Ensure full traceability from business objectives, processes, systems, data, analytics and Insights.
- Apply gap and impact analysis across processes, systems, data, and organizational capabilities.
ERP, Data & Enterprise Systems Enablement
- Support ERP and enterprise system initiatives including Yardi, SAP, Odoo, or equivalent platforms.
- Perform full-cycle ERP business analysis: requirements gathering, data mapping, integration specifications, and UAT support.
- Define system integration requirements, API flows, and technology stack dependencies.
- Act as the primary liaison between business users, system integrators, and technical teams.
Business Intelligence, Data & Analytics
- Define business intelligence and reporting requirements, including dashboards, KPIs, metrics, and performance baselines.
- Support data modelling, data integration, and data quality assessment across ERP, property management, finance, and operational systems.
- Translate complex datasets into actionable insights and executive-level reports.
- Collaborate with BI teams on Power BI / Tableau solutions.
- Support ERP and digital transformation initiatives, including systems such as Yardi, SAP, or equivalent platforms.
AI, Automation & Digital Enablement
- Identify and define AI-enabled and automation opportunities within real estate and enterprise processes.
- Support requirements definition for AI use cases such as forecasting, anomaly detection, performance optimization, and intelligent reporting.
- Support RPA and intelligent automation initiatives, including Process Discovery Documents (PDDs), functional specifications, and UAT.
- Ensure responsible AI usage, data governance, and regulatory compliance.
Operation Model & Process Design
- Support the design and enhancement of the Real Estate Operating Model across leasing, property management, asset management, FM, and finance.
- Develop AS-IS / TO-BE process maps aligned with APQC Process Classification Framework (PCF).
- Perform value stream mapping and DMAIC analysis to identify inefficiencies, automation opportunities, and performance gaps.
- Ensure clear process ownership, accountability (RACI), and system alignment across business units.
Enterprise Architecture & Alignment
- Align business systems, analytics, and digital solutions with enterprise architecture standards.
- Support architecture modeling using TOGAF ADM and ArchiMate across business, application, and technology layers.
- Contribute to capability mapping, Target Operating Models (TOM), and transformation roadmaps.
- Ensure consistency with enterprise integration, data, and application standards.
Performance Excellence, Governance & Continuous Improvement
- Apply data-driven and Six Sigma (DMAIC) methodologies to drive operational improvement.
- Design and support KPI / OKR frameworks, balanced scorecards, and benefits realization tracking.
- Monitor post-implementation performance and ensure measurable outcomes.
- Ensure compliance with governance, audit, risk, data protection, and regulatory frameworks.
- Promote a culture of continuous improvement and intelligent automation.
Required Skills & Experience
- Business Systems Analysis & Requirements Management
- ERP / Enterprise Platforms (Yardi, SAP, Odoo or similar)
- BI & Analytics (Power BI, Tableau – preferred)
- Process Modeling (BPMN, APQC)
- AI & Intelligent Automation (business-focused)
- Enterprise Architecture alignment (TOGAF, ArchiMate)
- Project Management
- Jira & Confluence
Qualifications and Certifications
- Bachelor’s degree in Business Administration, Engineering, Computer Science, Information Systems, Real Estate, or related discipline.
Mandatory / Preferred Certifications:
- IIBA (CBAP / CCBA) – Mandatory
- Six Sigma (Green Belt minimum; Black Belt preferred) – Mandatory
- TOGAF (Foundation minimum) – Mandatory
- ArchiMate – Mandatory
- PMP / PMI-PBA / PRINCE2 – Mandatory
- EFQM Assessor – Preferred
Work Experience
- Minimum of 6 years of experience of experience in Business Systems Analysis, ERP / Digital Transformation projects, Data-driven and process-led initiatives
Language Skills
- Proficiency in English and Knowledge of Arabic would be an advantage.