Overview
Business Support & Operation Manager Jobs in Riyadh, Saudi Arabia at EJADA
Title: Business Support & Operation Manager
Company: EJADA
Location: Riyadh, Saudi Arabia
Job Purpose:
To oversee and enhance the business operations of the Sector functions by ensuring operational efficiency, financial compliance, performance visibility, and seamless coordination with internal support functions. The role acts as a strategic business partner to sector leadership, providing insights, governance support, and operational oversight to enable informed decision-making and sustainable business growth.
Key Accountabilities:
- Monitor and evaluate business performance across the sector, ensuring alignment with strategic objectives and operational targets.
- Act as the primary liaison between the sector and corporate support functions including Finance, HR, Audit, Marketing, Bid Management, and EPMO.
- Support financial planning, budgeting, cost tracking, revenue monitoring, and audit-related activities by providing accurate data and documentation.
- Consolidate and analyze operational, financial, and workforce metrics across all sector departments.
- Develop and maintain executive dashboards, performance reports, and sector health indicators for leadership review.
- Coordinate sector governance activities including operational reviews, management meetings, town halls, and action tracking.
- Monitor key business KPIs such as revenue, utilization, headcount, project performance, and budget consumption.
- Identify operational risks, bottlenecks, and improvement opportunities, recommending corrective actions and process enhancements.
- Support the preparation of business cases, strategic initiatives, annual plans, and management presentations.
- Maintain and continuously improve operational processes, templates, policies, and standard operating procedures (SOPs).
- Ensure compliance with corporate governance, quality standards, and organizational policies.
Minimum Qualifications:
- Bachelor’s degree in Management Information Systems (MIS), Information Technology, Business Administration, or a related field.
- Professional certifications such as PMP, or Operations Management certifications are considered an advantage.
Minimum Experience:
- +6 years of experience in business operations, business support, PMO, operational excellence, or related functions within technology, IT services, digital transformation environments.
Job-Specific Skills:
- Strong understanding of business operations, operational governance, and corporate support functions.
- Knowledge of budgeting, financial analysis, cost management, revenue tracking, and audit support processes.
- Familiarity with PMO/EPMO frameworks, project portfolio governance, and performance management practices.
- Understanding of sector business domains, including Data Management, Data Modernization, Analytics, Artificial Intelligence, and Digital Products.
- Advanced analytical and reporting capabilities with strong attention to detail.
- Proficiency in Microsoft Excel, PowerPoint, Word, Power BI, SharePoint, and reporting tools.
- Excellent stakeholder management and cross-functional coordination skills.
- Strong business communication and executive presentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strategic thinking, problem-solving, and continuous improvement mindset.