Overview
Business Support Executive Jobs in Dubai at Planet Eco Building Materials
Business Support Executive
Department: Sales
Location: Khabaisi, Al Quoz, Abu Dhabi, Sharjah
Reports To: Branch Manager
Job Summary
The Business Support Executive is responsible for delivering an exceptional customer experience by assisting showroom visitors, supporting the sales team, maintaining customer relationships, and driving customer engagement through follow-ups, cross-selling, and upselling initiatives. The role also involves handling customer inquiries, maintaining accurate records, and contributing to process improvements that enhance operational efficiency.
Key ResponsibilitiesCustomer Engagement & Showroom Support
- Welcome customers and serve as the first point of contact at the showroom.
- Understand customer requirements and direct them to the appropriate Sales Executive.
- Assist walk-in inquiry customers by collecting their contact details and updating the customer database/CRM.
- Provide product catalogues in both printed and digital (PDF) formats upon customer request.
- Ensure customers receive a professional and positive showroom experience.
Customer Feedback
- Conduct follow-up interactions with non-purchasing customers to understand the reasons behind their purchase decisions.
- Collect and document customer feedback to help improve sales strategies and customer experience.
Cross-Selling & Upselling
- Identify opportunities to recommend complementary products that add value to customer purchases.
- Promote priority and high-margin products through effective upselling techniques.
- Support sales initiatives by increasing customer awareness of new and promotional products.
Customer Follow-up & Relationship Management
- Conduct regular follow-ups with existing customers across various segments, including:
- Interior Décor
- Maintenance
- Contractors
- Traders
- Other key customer categories
- Inform customers about new product launches, promotional offers, and special campaigns.
- Re-engage customers who have not visited the branch within 30, 60, 90, 180, or 360 days to strengthen customer relationships and generate repeat business.
Customer Service
- Respond promptly and professionally to customer inquiries received via phone, email, or chat.
- Resolve customer complaints and concerns efficiently while ensuring high levels of customer satisfaction.
- Provide accurate information regarding products, services, pricing, and company policies.
- Escalate complex issues to the appropriate department whenever required.
- Follow up with customers to confirm satisfactory resolution of their concerns.
- Maintain detailed records of customer interactions and transactions.
Process Improvement
- Identify opportunities to improve customer service processes and operational workflows.
- Recommend practical solutions that enhance efficiency and service quality.
- Support continuous improvement initiatives across the sales support function.
Qualifications & Requirements
- Bachelor’s Degree in Business Administration, Commerce, Marketing, or a related field.
- 0–1 year of experience in customer service, sales support, or a similar role (Fresh graduates are encouraged to apply).
- Strong verbal and written communication skills.
- Excellent interpersonal and customer relationship management skills.
- Good organizational and multitasking abilities.
- Basic proficiency in MS Office applications and CRM systems is an advantage.
- Positive attitude, problem-solving mindset, and willingness to learn.
- Ability to work effectively in a fast-paced customer-facing environment.
Key Competencies
- Customer Service Excellence
- Communication & Interpersonal Skills
- Relationship Management
- Sales Support
- Cross-selling & Upselling
- Follow-up & Coordination
- Problem Solving
- Time Management
- Teamwork
- Attention to Detail
- Process Improvement
Pay: AED3,000.00 – AED4,000.00 per month
Work Location: In person
Title: Business Support Executive
Company: Planet Eco Building Materials
Location: Dubai
