Overview

Business Operations Digital Transformation Senior Manager Jobs in Jeddah, Makkah, Saudi Arabia at SGS – Saudi Ground Services

Title: Business Operations Digital Transformation Senior Manager

Company: SGS – Saudi Ground Services

Location: Jeddah, Makkah, Saudi Arabia

ROLE PURPOSE

The role holder is responsible for lead and execute the digital transformation agenda for Saudi Ground Services (SGS), directly tied to the company’s digital airport strategy. it bridges executive priorities with on-the-ground operations by ensuring technology, processes, and people are aligned for measurable outcomes.

ROLES & RESPONSIBILITIES

Strategic

  1. Work on translate CEO/Executive priorities into a digital roadmap tied to SGS’s Digital Airport strategy
  2. Define future-state digital processes for ground handling (turnaround, baggage, service capture/billing, rostering, mobile workforce).
  3. Set measurable outcomes on time delivery %, adoption %, SLA uplift, turnaround time reduction, cost/productivity gains, and ROI.
  4. Develop and manage vendor strategy by selecting, guiding, and monitoring technology partners, ensuring SOWs, SLAs, and performance measures support accelerated delivery.
  5. Manage budget and resourcing by proposing operation digital transformation allocations, optimizing spend, and securing critical internal and external skills to mitigate delivery risks.
  6. OperationalOversee a light PMO framework within Operations Digital Transformation, including stage gates, risk and issue management, RAID, and benefits tracking, to secure timely and cost-effective delivery.
  7. Ensure alignment with enterprise architecture by defining standards for system integrations, APIs, and data across platforms (Inform, EPG, SAP, DCS, WakeCap, IoT, AI/RPA, etc.)
  8. Lead cross-functional collaboration with operations, HR, finance, commercial, tech services, and airline partners to ensure alignment and effective delivery
  9. Lead change initiatives by sponsoring structured communication and training plans to drive adoption at stations, while fostering a digital-first culture.
  10. Drive end-to-end execution of airport digital initiatives from inception through design, build, testing, cutover, and hyper care to ensure seamless delivery
  11. Manage integrations across Inform, EPG, SAP, DCS, WakeCap/IoT, mobility apps, and analytics to ensure data quality and real-time flows.
  12. Run weekly executive stand-ups, resolve dependencies, and escalate vendor or internal delays with clear ownership and deadlines.
  13. Apply delivery standards including definition of done, test coverage, UAT sign-off, cybersecurity hardening, and operational readiness before go-live.
  14. Build dashboards for turnaround, baggage, resource utilization, and billing accuracy, and use insights to enhance processes.
  15. Provide SOPs, admin guides, DR/BCP steps, and support models, ensuring smooth transition of responsibilities.
  16. Measure post-go-live outcomes on efficiency, SLA, cost, and customer experience against the business case, and take corrective action when needed.
  17. Ensure releases comply with NCA, SDAIA, and GACA controls, pass security scans, and remain audit-ready with evidence.
  18. Capture lessons learned from each release and maintain a backlog of enhancements for rapid improvement cycles.
  19. People ManagementManage outsourced delivery teams by setting clear performance measures, ensuring compliance with SGS standards, and securing accountability on SLAs and KPIs.
  20. Drive effective collaboration between internal staff and outsourced resources to maintain seamless execution and knowledge transfer.
  21. Oversee vendor-managed employees’ onboarding, training, and day-to-day performance to ensure consistent service quality and cultural alignment

JOB REQUIREMENTS

QUALIFICATIONS

Minimum Education Required

  • Bachelor’s degree in computer science, Computer Engineering, Information Technology, or equivalent
  • MBA is a plus

Professional Certifications Required

  • Not required

EXPERIENCE

Years of experience

  • Minimum of 10 years of relevant experience with at least 5 years of experience in a managerial role.

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