Overview
Business CenterCommunications Supervisor Jobs in Dubai, UAE at AccorHotel
Oversee Business Center operations ensuring hotel standards and procedures are followed.
Set up and sell boardrooms, arrange appointments, meetings, and provide secretarial services.
Maintain appropriate stock levels for Business Center operations, preparing requisitions as needed.
Ensure smooth handover between shifts.
Assign tasks, offer assistance, and monitor performance, suggesting improvements as needed.
Implement and control checklists, review and sign the Business Center logbook, update activity reports.
Issue daily and monthly reports on Business Center activity and revenue.
Assist AFOM and FOM in administrative duties including monitoring and preparing forecasts/statistics.
Handle guest complaints professionally, ensuring satisfaction and resolution.
Socialize with guests, provide excellent service, ensure guest privacy and confidentiality.
Keep team updated on outlet timings, activities, internal changes, and competitor offerings.
Promote Accor loyalty programs and hotel activities/events.
Act as a hotel ambassador both within and outside the workplace.
Maintain high cleanliness standards, use telephone etiquette as per hotel standards.
Foster high morale and
positive working
relationships within the team.
Adapt to rotating duties within the Front Office Department.
Carry out additional tasks as assigned by AFOM and FOM.
Qualifications:
3-5 years of experience in a similar role or in business center management
Proven
leadership
skills with experience in supervising and training staff
Strong communication skills
both verbal and written
Proficiency in Microsoft Office Suite and familiarity with business center software and technologies
Excellent customer service skills with a focus on
problem-solving
and
conflict resolution
Demonstrated ability to manage multiple priorities and meet deadlines in a
fast-paced environment
Strong analytical and reporting skills
Ability to work
flexible hours
including evenings and weekends as needed
Knowledge of hospitality industry practices is a plus Fluency in English required; proficiency in Arabic or other languages is an advantage
Remote Work
:
No
Employment Type:
Full-time
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Title: Business CenterCommunications Supervisor
Company: AccorHotel
Location: Dubai, UAE
Category: Business (Hospitality & Tourism)
