Overview
Business Analyst Retail Internet Banking Jobs in Doha, Qatar at swan
Position: Business Analyst- – Retail Internet Banking
Requirements Gathering & Analysis
- Work closely with internal stakeholders, including product managers, retail banking teams, and IT, to gather and document business requirements for internet banking projects.
- Translate business requirements into detailed functional specifications, user stories, and use cases.
- Analyze existing internet banking systems, identify gaps, and propose improvements or new features that align with customer needs and business objectives.
Solution Design & Documentation
- Collaborate with IT and design teams to define and refine digital banking solutions and ensure that they meet business and customer requirements.
- Ensure that system design and implementation are aligned with best practices in banking, technology, and security.
- Create and maintain comprehensive documentation, including requirements specifications, user manuals, and technical documentation.
Process Improvement & Optimization
- Identify opportunities to improve the retail internet banking processes and enhance the customer experience.
- Recommend process improvements, new tools, or changes to current procedures to optimize operational efficiency and customer satisfaction.
Cross-Functional Collaboration
- Act as the liaison between business users, product owners, and technical teams to ensure smooth communication and alignment of objectives.
- Collaborate with testing teams to ensure quality assurance standards are met during system development and implementation.
- Provide support during the user acceptance testing (UAT) phase to ensure that solutions meet business needs.
Project Management Support
- Assist in the management of retail banking projects by tracking progress, managing timelines, and ensuring that deliverables are met.
- Support the coordination of project resources, tasks, and milestones to ensure successful project execution.
Regulatory & Compliance Adherence
- Ensure that all internet banking features and enhancements comply with regulatory requirements, data privacy laws, and internal security policies.
- Stay updated with banking regulations and technology trends impacting retail banking and internet banking solutions.
Reporting & Analysis
- Create and deliver reports on the performance of retail internet banking services, including metrics such as customer engagement, transaction volume, and system uptime.
- Use analytics to identify issues or areas for improvement and assist in decision-making processes related to digital banking services.
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Title: Business Analyst Retail Internet Banking
Company: swan
Location: Doha, Qatar
Category: